I have no problem at all giving credit where credit is due on big companies with great customer service. I have posted in the past about Cricut and Sizzix customer service… and today I have to give credit to Michaels.
I have a Recollections cutter….it’s nothing spectacular as cutters go, basic cut and score…. no fancy blades…. less than $20 in store..even less with coupons.
I love this cutter for my thicker materials, I find it handles them really well and I LOVE the extending ruler…. it is a lifesaver for some of my oversized card projects. Anywho the blade rail snapped at one end and I figured I would just ask if they did a replacement part I could get, rather than go buy a brand new one. So I sent them a message .. wasn’t really expecting them to say yes, but you don’t know if you don’t ask..and when finances are tight.. why throw away more money if you don’t need to right.
So I get the response..sorry, no replacement parts…. but the team would like to send you a replacement. WHOA..wasn’t expecting that.
As it happens I live close to Micheals HQ here in Texas, I almost applied for a job there when I first moved to Texas lol. So I arrange to drop by and pick it up rather than have it mailed.
The lady I had spoken to was awesome.. we chatted for a few minutes about my son and his love of crafting too. Not only did she hook me up with a new cutter THANKYOU!!! she also mentioned that she previously worked on the website doing projects and reviews etc. and she has stamps she doesn’t use anymore… so she is going to have a look and hook my lil man up with some of her old stamps. How frickin cool is that.
We are homeschooling so I am building up a stamp collection for him to use with that too, so any stamps are good no matter what the subject, as it’s something new to learn about.
No one said education had to be boring.. right LOL
THAT is Customer Service above and beyond… they didn’t even need to replace my cutter, it’s not exactly a big ticket item… but to offer my lil man items from her personal stash… Beyond cool.
Ms N. thank you soooooo much, you truly are a credit to your company and an awesome person 🙂
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